2013 Chevrolet Express Passenger 2500 recalls & complaints
Source: NHTSA, updated daily. Last checked 2026-10-19. Recalls apply to specific VINs — run your VIN to confirm.
8 safety recalls, most serious first
1. Equipment
What's wrong, in plain English: A part or accessory supplied with the vehicle. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/20…
What could happen: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The fix: GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2013 EXPRESS PASSENGER 2500.
- Book a repair at any authorized Chevrolet dealer. Quote NHTSA campaign 18V267000 (manufacturer code 18146).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-222-1020.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: EQUIPMENT
Summary: General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
2. Fuel system
What's wrong, in plain English: Fuel lines, tank or pump. Fuel problems usually mean a leak, and leaks mean fire risk. The affected vehicles may leak natural gas from the CNG high pressure regulator.
What could happen: A natural gas leak in the presence of an ignition source increases the risk of a fire or explosion.
The fix: GM will notify owners, and dealers will replace the high pressure regulator, free of charge. The recall began February 13, 2013. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 14321.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2013 EXPRESS PASSENGER 2500.
- Book a repair at any authorized Chevrolet dealer. Quote NHTSA campaign 14V500000 (manufacturer code 14321).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-222-1020.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: FUEL SYSTEM, OTHER
Summary: General Motors LLC (GM) is recalling certain model year 2011-2014 Chevrolet Express compressed natural gas (CNG)vehicles manufactured September 10, 2010, to April 28, 2014, and GMC Savana CNG vehicles manufactured May 23, 2011, to April 21, 2014. The affected vehicles may leak natural gas from the CNG high pressure regulator.
Consequence: A natural gas leak in the presence of an ignition source increases the risk of a fire or explosion.
Remedy: GM will notify owners, and dealers will replace the high pressure regulator, free of charge. The recall began February 13, 2013. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 14321.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
3. Airbags
What's wrong, in plain English: The airbag system — the part that is supposed to protect you in a crash. In the affected vehicles, during a frontal impact below the air bag deployment threshold, if an unbelted front passenger's head hits the instrument panel above where the passenger air bag is located, the panel may not sufficiently absorb the impact. As such, these vehicles fail to meet the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection in Interior Impact."
What could happen: In the event of a crash below the air bag deployment threshold, an unbelted front passenger seat occupant has an increased risk of injury.
The fix: GM will notify owners, and dealers will modify the passenger instrument panel free of charge. Notices to the owners of the heavy duty vans were mailed on April 28, 2014. The recall began on May 19, 2014. Chevrolet owners may call 1-800-630-2438. GMC owners may call 1-866-996-9463. GM's number for this recall is 14…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2013 EXPRESS PASSENGER 2500.
- Book a repair at any authorized Chevrolet dealer. Quote NHTSA campaign 14V117000 (manufacturer code 14082).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-630-2438.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: AIR BAGS:FRONTAL
Summary: General Motors LLC (GM) is recalling certain model year 2009-2014 Chevrolet Express and GMC Savana vans manufactured January 27, 2009, through March 7, 2014 with a gross vehicle weight rating of 10,000 pounds and less and equipped with front passenger air bags. In the affected vehicles, during a frontal impact below the air bag deployment threshold, if an unbelted front passenger's head hits the instrument panel above where the passenger air bag is located, the panel may not sufficiently absorb the impact. As such, these vehicles fail to meet the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection in Interior Impact."
Consequence: In the event of a crash below the air bag deployment threshold, an unbelted front passenger seat occupant has an increased risk of injury.
Remedy: GM will notify owners, and dealers will modify the passenger instrument panel free of charge. Notices to the owners of the heavy duty vans were mailed on April 28, 2014. The recall began on May 19, 2014. Chevrolet owners may call 1-800-630-2438. GMC owners may call 1-866-996-9463. GM's number for this recall is 14082.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
4. Equipment
What's wrong, in plain English: A part or accessory supplied with the vehicle. " In the affected vehicles, the text of the CNG fuel-only label is smaller than the required size, and as a result, may be less noticeable.
What could happen: Text that does not conform to the required labeling size could inhibit fuel tank inspection practices and safe refueling, increasing the risk of a fire.
The fix: GM will notify owners and will send them a replacement label, free of charge. The recall began December 3, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 13365.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2013 EXPRESS PASSENGER 2500.
- Book a repair at any authorized Chevrolet dealer. Quote NHTSA campaign 13V544000 (manufacturer code 13365).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-222-1020.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: EQUIPMENT:OTHER:LABELS
Summary: General Motors (GM) is recalling certain model year 2013-2014 Chevrolet Silverado HD, Chevrolet Express, and GMC Sierra HD vehicles, and model year 2013 GMC Savana compressed natural gas (CNG) vehicles that fail to comply with Federal Motor Vehicle Safety Standard No. 303 "Fuel System Integrity of Compressed Natural Gas Vehicles." In the affected vehicles, the text of the CNG fuel-only label is smaller than the required size, and as a result, may be less noticeable.
Consequence: Text that does not conform to the required labeling size could inhibit fuel tank inspection practices and safe refueling, increasing the risk of a fire.
Remedy: GM will notify owners and will send them a replacement label, free of charge. The recall began December 3, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 13365.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
5. Electrical system
What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. It may be possible to remove the key from the ignition when the vehicle is running or the transmission is not in the Park position. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard 114, "Theft Protection."
What could happen: If the ignition key is removed while the vehicle is still on and/or the vehicle is not in Park, the vehicle may rollaway and the unintended movement of the vehicle may result in a possible crash or injury to pedestrians.
The fix: GM will notify owners, and dealers will replace the ignition lock cylinder and the two associated keys. This service will be performed free of charge. The recall began on February 8, 2013. For more information, GMC owners may call 1-866-996-9463 and Chevrolet owners may call 1-800-630-2438.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2013 EXPRESS PASSENGER 2500.
- Book a repair at any authorized Chevrolet dealer. Quote NHTSA campaign 13V010000.
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-866-996-9463.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: ELECTRICAL SYSTEM:IGNITION
Summary: General Motors (GM) is recalling certain model year 2013 Chevrolet Express vehicles manufactured November 1, 2012, through December 21, 2012; and model year 2013 GMC Savana vehicles, manufactured November 14, 2012, through November 20, 2012. It may be possible to remove the key from the ignition when the vehicle is running or the transmission is not in the Park position. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard 114, "Theft Protection."
Consequence: If the ignition key is removed while the vehicle is still on and/or the vehicle is not in Park, the vehicle may rollaway and the unintended movement of the vehicle may result in a possible crash or injury to pedestrians.
Remedy: GM will notify owners, and dealers will replace the ignition lock cylinder and the two associated keys. This service will be performed free of charge. The recall began on February 8, 2013. For more information, GMC owners may call 1-866-996-9463 and Chevrolet owners may call 1-800-630-2438.
Notes: General Motors' safety recall number is 12332. Customers may contact the National Highway Traffic Safety Administration's Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to www.safercar.gov.
6. Fuel system
What's wrong, in plain English: Fuel lines, tank or pump. Fuel problems usually mean a leak, and leaks mean fire risk. General Motors LLC (GM) and IMPCO Automotive Division of IMPCO Technologies, Inc. (IMPCO) are recalling certain model year 2011-2013 Chevrolet Express and GMC Savana Cargo vans that have a compressed natural gas (CNG) fuel system installed as original equipment by IMPCO. The fuel systems, manufactured February 14, 2011, through February 20, 2013, have a fuel shut-off solenoid connector to the CNG tank that may corro…
What could happen: A short at the connector may cause overheating, resulting in an increased risk of fire.
The fix: GM will notify owners and GM dealers/fleets will perform the remedy which will include replacing the solenoid assemblies and fuel pump fuses and adjusting the wiring routing. The recall began on August 5, 2013. GM's number for this recall is 13139. Impco's number for this recall is FA13GM001. Owner's may contact G…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2013 EXPRESS PASSENGER 2500.
- Book a repair at any authorized Chevrolet dealer. Quote NHTSA campaign 13V225000 (manufacturer code 13139).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-353-3867.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: FUEL SYSTEM, OTHER
Summary: General Motors LLC (GM) and IMPCO Automotive Division of IMPCO Technologies, Inc. (IMPCO) are recalling certain model year 2011-2013 Chevrolet Express and GMC Savana Cargo vans that have a compressed natural gas (CNG) fuel system installed as original equipment by IMPCO. The fuel systems, manufactured February 14, 2011, through February 20, 2013, have a fuel shut-off solenoid connector to the CNG tank that may corrode and form a short.
Consequence: A short at the connector may cause overheating, resulting in an increased risk of fire.
Remedy: GM will notify owners and GM dealers/fleets will perform the remedy which will include replacing the solenoid assemblies and fuel pump fuses and adjusting the wiring routing. The recall began on August 5, 2013. GM's number for this recall is 13139. Impco's number for this recall is FA13GM001. Owner's may contact GM Fleet Action Center at 1-800-353-3867.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
7. Steering
What's wrong, in plain English: If steering fails you can lose control of the car. General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 1…
What could happen: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has…
The fix: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2013 EXPRESS PASSENGER 2500.
- Book a repair at any authorized Chevrolet dealer. Quote NHTSA campaign 13V001000.
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-630-2438.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
Summary: General Motors (GM) is recalling certain model year 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Express, Silverado HD, Silverado LD, Suburban, and Tahoe; and GMC Savana, Sierra HD, Sierra LD, Yukon, and Yukon XL vehicles, manufactured between November 7, 2012, through December 18, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect", and FMVSS No. 114, "Theft Protection and Rollaway Prevention." The vehicles may have been built with a fractured park lock cable or a malformed steering column lock actuator gear in the lock module assembly.
Consequence: As a result, the vehicle may shift from Park with the ignition key removed or the ignition key in the OFF position. The vehicle may also shift out of Park without application of the brake pedal while the key is off. Either of these scenarios may cause the vehicle to roll away after the driver has exited the vehicle, resulting in a possible vehicle crash and/or injury.
Remedy: GM will notify owners, and dealers will inspect the affected vehicles and replace the steering column as necessary, free of charge. The recall began on January 21, 2013. Chevrolet owners may call 1-800-630-2438. Cadillac owners may call 1-866-982-2339. GMC owners may call 1-866-996-9463.
Notes: General Motors' number for this recall is 12331. Customers may contact the National Highway Traffic Safety Administration's Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to www.safercar.gov.
8. Electrical system
What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. Explorer Van Company, Inc. is recalling certain model year 2013 Explorer and Explorer Limited SE vehicles built on GMC Savana and Chevrolet Express chassis, manufactured August 1, 2012, through April 9, 2013. The wiring harness that powers the seat adjuster and the seat heating circuit may not be properly secured. As a result, the harness may become lodged in the seat riser mechanism.
What could happen: If the wires become lodged in the seat riser mechanism, they may become severed and potentially short circuit. A short circuit may result in a fire.
The fix: Explorer Van Company will notify owners, and dealers will secure the seat wiring harness. Any damaged seat wiring harnesses will be replaced. These services will be completed free of charge. The recall began on May 10, 2013. Customers may contact Explorer Van Company at 1-800-926-7878. Explorer's number for this…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2013 EXPRESS PASSENGER 2500.
- Book a repair at any authorized Chevrolet dealer. Quote NHTSA campaign 13V147000.
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-926-7878.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: ELECTRICAL SYSTEM:WIRING
Summary: Explorer Van Company, Inc. is recalling certain model year 2013 Explorer and Explorer Limited SE vehicles built on GMC Savana and Chevrolet Express chassis, manufactured August 1, 2012, through April 9, 2013. The wiring harness that powers the seat adjuster and the seat heating circuit may not be properly secured. As a result, the harness may become lodged in the seat riser mechanism.
Consequence: If the wires become lodged in the seat riser mechanism, they may become severed and potentially short circuit. A short circuit may result in a fire.
Remedy: Explorer Van Company will notify owners, and dealers will secure the seat wiring harness. Any damaged seat wiring harnesses will be replaced. These services will be completed free of charge. The recall began on May 10, 2013. Customers may contact Explorer Van Company at 1-800-926-7878. Explorer's number for this campaign is 2013-1.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Useful for owners
- OBD2 code reader — see what the car's computer is reporting
- Compact car fire extinguisher
- Portable jump starter
- 2013 Chevrolet Express Passenger 2500 owner's manual
Owner complaints filed with NHTSA
Most complained-about parts: Engine (7), Brakes (6), Electrical system (5), Fuel system (4), Airbags (2).
Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.
Read recent complaints (8)
10/25/2021 · Brakes
The Brakes will Lock up while driving Due to an issue with the Power Brake Hydro Boost System. The Hydro Boost Control Valve will allow Pressure to apply the Brake Master Cyl. with Engine speed increasing while the vehicle is traveling in a normal Fashion. Overheating the Brake calipers to the point of Protective boots burning up. Rotors and pads are damage…
04/09/2020 · Brakes
BRAKES DO NOT RELEASE AFTER SUDDEN STOP, THREE TIMES, ON HIGHWAY 95. STEERING WHEEL STARTED TREMBLING SLOWLY FOR 10 MILES AND THEN VIOLENTLY, THEN BRAKE PEDAL GETS HARD. PASSENGER SIDE STARTED SMOKING, ON 8 SOUTH IN CT 4/9/2020. MANAGED TO STOP VAN ON SOFT SHOULDER. THIS BRAKE SYSTEM IS VERY DANGEROUS FOR ME.
07/25/2018 · Electrical system
PREVIOUS COMPLAINTS 11102768 , 11111685 VEHICLE IS A FOREST RIVER SUNSEEKER RV/ 2013 CHEVY EXPRESS CUTAWAY 4500 MODEL G33803 159" 6.0 GVW 14,200. THE FUSE/RELAY BLOCK HAS BEEN REPLACED. PART 22767373. THE TECH HAS MADE A COMMENT ON THE INVOICE. THE ORIGINAL FUSE BLOCK HAD A LACK OF VOLTAGE TO VARIOUS COMPONENTS AND MAY CAUSE FUTURE ELECTRICAL FAILURES DUE…
07/16/2018 · Electrical system
COMPLAINT 11102768 FILED PREVIOUSLY FOR CRANKSHAFT SENSOR AND CAMSHAFT SENSORS. NEW COMPLAINT : VEHICLE WOULD NOT START 7/11/2018. CALLED CHEVY DEALER. WAS TOLD TO REMOVE AND REPLACE RELAY IN FUSE BLOCK. VEHICLE STARTED. DEALER INFORMED US THAT THEY HAVE HAD TO REPLACE FAULTY FUSE BLOCK IN MANY SIMILAR VEHICLES. OUR VEHICLE IS A 2013 CHEVY EXPRESS CUTAWAY…
07/01/2018 · Wheels / tires
DRIVING ALONG INTERSTATE 10 OUR MOTOR HOME BEGAN TO SHAKE LIKE TIRES BEING OUT OF BALANCE. I STOPPED AT EXPRESS TIRE IN FREDERICKSBURG, TX. THEY FOUND THAT THE TREAD WAS SEPARATING ON THREE OF THE SIX TIRES. BECAUSE WE WERE TRAVELING I ONLY REPLACED THE THREE PROBLEM TIRES. CONTINUING OUR TRIP WE TRAVELED ANOTHER 1,000 MILES AND A FOURTH TIRE SEPARATED.…
06/20/2018 · Electrical system
VEHICLE WOULD TURN OVER BUT NOT START. CODE FOR CRANKSHAFT POSTION SENSOR. REPLACED. STARTED. 3 DAYS LATER VEHICLE WOULD NOT START. CODE FOR CAMSHAFT POSTION SENSOR. ON ORDER. VEHICLE WAS STATIONARY BOTH TIMES.PLEASE NOTE THIS VEHICLE IS IN PRISTINE CONDITION AND ONLY HAS 9000 MILES ON IT.
05/11/2018 · Brakes
2013 COACHMEN FREELANDER -CHEVROLET EXPRESS 4500 CUTAWAY. MILEAGE -19,662; BRAKE LINE RUSTED OUT AND BRAKE FLUID LEAKED OUT. BRAKES FAILED WHILE ON THE ROAD, WARNING MESSAGE "SERVICE BRAKES'". MADE IT TO A CHEVROLET DEALERSHIP AND BRAKE LINE REPLACED. *DT UPDATED 10/5/18*JB *TR
12/28/2017 · Transmission / drivetrain
THE TRANSMISSION IS SLIPPING AND I ONLY HAVE 77,000 MILES. IS THIS NORMAL? THE VAN IS ONLY A 2013 MODEL.