2020 Dodge Grand Caravan recalls & complaints
Source: NHTSA, updated daily. Last checked 2026-10-18. Recalls apply to specific VINs — run your VIN to confirm.
1 safety recall, most serious first
1. Equipment
What's wrong, in plain English: A part or accessory supplied with the vehicle. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
What could happen: An unsecured wheelchair can move during transit, increasing the risk of injury.
The fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 GRAND CARAVAN.
- Book a repair at any authorized Dodge dealer. Quote NHTSA campaign 25V876000.
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-956-6668.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
Summary: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Notes:
Useful for owners
- OBD2 code reader — see what the car's computer is reporting
- Digital tire pressure gauge
- 2020 Dodge Grand Caravan owner's manual
Owner complaints filed with NHTSA
Most complained-about parts: Transmission / drivetrain (8), Airbags (5), Electrical system (4), Unknown Or Other (3), Engine (2).
Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.
Read recent complaints (8)
09/16/2026 · Unknown Or Other
backup camera ---- no safety issue ---- no inspections performed ---- no warnings
06/30/2026 · Transmission / drivetrain
The automatic transmission failed while driving, causing a loss of propulsion and leaving the vehicle stranded. This created a safety hazard because the vehicle could no longer accelerate or move out of traffic. This is the fourth Chrysler/Dodge vehicle I have owned that has experienced a substantially similar transmission failure.
11/15/2025 · Unknown Or Other
catalytic convert failure No complaints from dealer ship No inspection was done warning light came on
08/14/2025 · Steering
The contact owns a 2020 Dodge Caravan. The contact stated that on one occasion while driving at while driving at an undisclosed speed, the vehicle lost power. Additionally, the vehicle failed to steer as intended, with the front of the vehicle swaying. The vehicle was towed to a dealer, where it was diagnosed and determined that the alternator had frozen, t…
04/28/2025 · Transmission / drivetrain
The contact owns a 2020 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and the transmission failed to properly shift intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The ve…
04/28/2025 · Transmission / drivetrain · crash
3 year old 2020 Dodge Grand Caravan sxt had failed transmission pump and transmission. I was driving 30 mph and it lunged forward fast after not changing gears for 2 miles. My warranty company put the wrong replacement transmission that is a closed transmission. It was from a junk yard reject with crumbled gasket leaking everywhere. Then a year later Dec…
02/18/2025 · Transmission / drivetrain · crash
The contact owns a 2020 Dodge Grand Caravan. The contact stated that after refueling the vehicle and leaving the fuel station, it was noticed through the side view mirror that the fuel door was still open and was forgotten to be closed after refueling. The contact came to a stop and shifted into the Park position, she exited the vehicle and left the driver'…
07/26/2024 · Airbags
While driving and all seat belts buckled the seat belt and air bag indicator chimes.