2018 Ford E-350 recalls & complaints

1. Seats

What's wrong, in plain English: Seat frames, adjusters or child-seat anchors. Quality Van Sales, Inc. (Quality Van) is recalling certain 2015-2018 Ford Transit and E-350 vehicles modified to be equipped with Freedman GO-ES Foldaway Seat back cushions. The seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."

What could happen: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

The fix: Quality Van will notify owners and dealers will inspect and repair the foldaway seat, free of charge. The recall began March 21, 2019. Owners may contact Quality Van customer service at 1-800-408-8550.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2018 E-350.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 19V205000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-408-8550.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Equipment

What's wrong, in plain English: A part or accessory supplied with the vehicle. SVO Group Inc. (SVO Group) is recalling certain 2017-2018 Ford E-350 and E-450-based shuttle buses equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.

What could happen: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.

The fix: SVO Group will work with ASA to notify owners, and ASA will provide a harness relay capacitor module to eliminate the image reversal, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service at 1-800-384-4400.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2018 E-350.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 19V466000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-384-4400.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed.

What could happen: If the brake lights incorrectly illuminate, it can confuse other drivers, possibly increasing the risk of a crash.

The fix: Taylor Made will notify owners and Whelen will replace the brake lights, free of charge. The recall began June 5, 2019. Owners may contact Taylor Made Ambulances customer service at 1-800-468-1310.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2018 E-350.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 19V342000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-468-1310.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. Excellance, Inc. (Excellance) is recalling certain 2018 Ambulances and Emergency Vehicles built on Ford E-350, E-450, F-650, F-550 4x4, Chevrolet G4500, G4500 Diesel, C3500, G3500, Freightliner M2, International 4300, and Dodge 4500 chassis and equipped with Whelen brake lights. Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed. As such, thes…

What could happen: If the brake lights incorrectly illuminate, it can confuse other drivers, possibly increasing the risk of a crash.

The fix: Excellance has notified owners, instructing them to contact Whelen to have the brake lights replaced, free of charge. The recall began on March 21, 2019. Owners may contact Whelen customer service at 1-860-718-2331 or Execellance at 1-256-772-9321.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2018 E-350.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 19V236000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-860-718-2331.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Transmission / drivetrain (2), Brakes (1), Suspension (1), Electrical system (1).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.