RecallPlainVehicle recalls, explained in plain English

2023 Ford Escape Hev recalls & complaints

11 high-risk recalls and 24 owner complaints. Check every recall is completed before buying.
11recalls
11high risk
0stop-driving
24complaints

Source: NHTSA, updated daily. Last checked 2026-10-19. Recalls apply to specific VINs — run your VIN to confirm.

11 safety recalls, most serious first

High risk Campaign 22V859000 · announced 18/11/2022 (3 years ago)

1. Fuel system

What's wrong, in plain English: Fuel lines, tank or pump. Fuel problems usually mean a leak, and leaks mean fire risk. 5L engines. A fuel injector may crack and leak fuel inside the engine compartment.

What could happen: A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.

The fix: Dealers will update the engine control software to include fuel injector leak detection and install a drain tube, free of charge. Interim owner notification letters informing owners of the safety risk were mailed January 9, 2023. Remedy parts are expected to be available in 1st Quarter of 2023. Owner notification…

What to do

  1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 ESCAPE HEV.
  2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 22V859000 (manufacturer code 22S73).
  3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
  4. Manufacturer hotline: 1-866-436-7332.
  5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA

Component: FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Consequence: A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Remedy: Dealers will update the engine control software to include fuel injector leak detection and install a drain tube, free of charge. Interim owner notification letters informing owners of the safety risk were mailed January 9, 2023. Remedy parts are expected to be available in 1st Quarter of 2023. Owner notification letters were mailed February 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S73. This recall includes all vehicles previously recalled under 22V-191. Vehicles previously remedied under 22V-191 will need to have the new remedy performed.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

High risk Campaign 23V380000 · announced 26/05/2023 (1 years ago)

2. Engine

What's wrong, in plain English: Engine problems range from stalling to fire. 5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.

What could happen: An engine compartment fire increases the risk of injury.

The fix: Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will replace the engine long-block in 2023 Escape and Corsair vehicles. For the other vehicles, dealers will update the powertrain control module…

What to do

  1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 ESCAPE HEV.
  2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 23V380000 (manufacturer code 23S27).
  3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
  4. Manufacturer hotline: 1-866-436-7332.
  5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA

Component: ENGINE
Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2022-2023 Maverick, and 2021-2023 Corsair vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Consequence: An engine compartment fire increases the risk of injury.
Remedy: Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will replace the engine long-block in 2023 Escape and Corsair vehicles. For the other vehicles, dealers will update the powertrain control module software. If a connecting rod bearing failure is detected, dealers will replace the engine long-block. All inspections and repairs will be performed free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S27. This recall expands and replaces recall number 22V-484. Vehicles previously repaired under 22V-484 will need to have the new remedy completed.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

High risk Campaign 23V506000 · announced 21/07/2023 (2 years ago)

3. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. The module may have been improperly soldered, preventing the instrument panel from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."

What could happen: An inoperable instrument panel cannot show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.

The fix: Dealers will replace the module or instrument panel as necessary, free of charge. Owner notification letters were mailed on November 4, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C25.

What to do

  1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 ESCAPE HEV.
  2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 23V506000 (manufacturer code 23C25).
  3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
  4. Manufacturer hotline: 1-866-436-7332.
  5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Ford Motor Company (Ford) is recalling certain 2023 Escape, Super Duty F-250, Super Duty F-350, Super Duty F-450, and Super Duty F-550 vehicles equipped with a digital instrument panel cluster. The module may have been improperly soldered, preventing the instrument panel from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Consequence: An inoperable instrument panel cannot show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
Remedy: Dealers will replace the module or instrument panel as necessary, free of charge. Owner notification letters were mailed on November 4, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C25.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

High risk Campaign 24V440000 · announced 14/06/2024 (1 years ago)

4. Forward Collision Avoidance

What's wrong, in plain English: A vehicle part that may fail. The cruise control radar module was misaligned during production.

What could happen: Misalignment of the radar module can result in the Adaptive Cruise Control (ACC) misclassifying an overhead object as an object in the vehicle's path, causing the vehicle to unexpectedly slow and/or stop. Other safety systems that depend on the radar model (Pre-Collision Assist, Forward Collision…

The fix: Dealers will adjust the angle of the radar module, free of charge. Owner notification letters were mailed July 3, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S39.

What to do

  1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 ESCAPE HEV.
  2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 24V440000 (manufacturer code 24S39).
  3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
  4. Manufacturer hotline: 1-866-436-7332.
  5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA

Component: FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Summary: Ford Motor Company (Ford) is recalling certain 2023-2024 Escape two-wheel drive vehicles equipped with adaptive cruise control. The cruise control radar module was misaligned during production.
Consequence: Misalignment of the radar module can result in the Adaptive Cruise Control (ACC) misclassifying an overhead object as an object in the vehicle's path, causing the vehicle to unexpectedly slow and/or stop. Other safety systems that depend on the radar model (Pre-Collision Assist, Forward Collision Warning, and Auto Emergency Braking) could have diminished or lost function. These conditions increase the risk of a crash.
Remedy: Dealers will adjust the angle of the radar module, free of charge. Owner notification letters were mailed July 3, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S39.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

High risk Campaign 24V634000 · announced 23/08/2024 (11 months ago)

5. Fuel system

What's wrong, in plain English: Fuel lines, tank or pump. Fuel problems usually mean a leak, and leaks mean fire risk. The fuel injectors may have been assembled without O-ring support discs, which can result in a fuel leak.

What could happen: A fuel leak in the presence of an ignition source increases the risk of a fire.

The fix: Dealers will install new fuel injector O-rings and O-ring support discs, free of charge. Owner notification letters were mailed on October 7, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S54.

What to do

  1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 ESCAPE HEV.
  2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 24V634000 (manufacturer code 24S54).
  3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
  4. Manufacturer hotline: 1-866-436-7332.
  5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA

Component: FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
Summary: Ford Motor Company (Ford) is recalling certain 2023 Lincoln Corsair, 2023-2024 Escape, 2024 Mustang, and 2025 Explorer vehicles. The fuel injectors may have been assembled without O-ring support discs, which can result in a fuel leak.
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will install new fuel injector O-rings and O-ring support discs, free of charge. Owner notification letters were mailed on October 7, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S54.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

High risk Campaign 24V852000 · announced 08/11/2024 (2 years ago)

6. Equipment

What's wrong, in plain English: A part or accessory supplied with the vehicle. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

What could happen: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.

The fix: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.

What to do

  1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 ESCAPE HEV.
  2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 24V852000 (manufacturer code 24C39).
  3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
  4. Manufacturer hotline: 1-866-436-7332.
  5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA

Component: EQUIPMENT:OTHER:LABELS
Summary: Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Remedy: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

High risk Campaign 24V954000 · announced 20/12/2024 (1 years ago)

7. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.

What could happen: Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.

The fix: Owners are advised not to charge battery till the remedy has been completed. Dealers will perform a battery energy control module (BECM) software update, and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on May 30, 2025. Owners may contact Ford customer se…

What to do

  1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 ESCAPE HEV.
  2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 24V954000 (manufacturer code 24S79).
  3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
  4. Manufacturer hotline: 1-866-436-7332.
  5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA

Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
Summary: Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Consequence: Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
Remedy: Owners are advised not to charge battery till the remedy has been completed. Dealers will perform a battery energy control module (BECM) software update, and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on May 30, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S79.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

High risk Campaign 25V315000 · announced 09/05/2025 (1 years ago)

8. Backup camera

What's wrong, in plain English: The rear camera may not show an image when reversing. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.

What could happen: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

The fix: The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed o…

What to do

  1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 ESCAPE HEV.
  2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 25V315000 (manufacturer code 25S49).
  3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
  4. Manufacturer hotline: 1-866-436-7332.
  5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Consequence: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

High risk Campaign 25V343000 · announced 23/05/2025 (-17 days ago)

9. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. 5L or 2.0L MPC engine and an engine block heater. The engine block heater may overheat when the vehicle is parked with the block heater plugged in.

What could happen: An overheated engine block heater can increase the risk of a fire.

The fix: Dealers will replace the block heater element and inspect the electrical cord, replacing it if necessary, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug coupled, and remove the block heater electrical cord. Owner notification letters were…

What to do

  1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 ESCAPE HEV.
  2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 25V343000 (manufacturer code 25S52).
  3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
  4. Manufacturer hotline: 1-866-436-7332.
  5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA

Component: ELECTRICAL SYSTEM
Summary: Ford Motor Company (Ford) is recalling certain 2024-2025 Lincoln Nautilus, 2023-2025 Escape, 2023 Lincoln Corsair, 2025 Lincoln Corsair, Maverick, and Bronco Sport vehicles equipped with a 1.5L or 2.0L MPC engine and an engine block heater. The engine block heater may overheat when the vehicle is parked with the block heater plugged in.
Consequence: An overheated engine block heater can increase the risk of a fire.
Remedy: Dealers will replace the block heater element and inspect the electrical cord, replacing it if necessary, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug coupled, and remove the block heater electrical cord. Owner notification letters were mailed June 9, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S52.
Notes:

High risk Campaign 25V345000 · announced 23/05/2025 (-17 days ago)

10. Engine

What's wrong, in plain English: Engine problems range from stalling to fire. 5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.

What could happen: An engine compartment fire increases the risk of injury.

The fix: Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Ford c…

What to do

  1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 ESCAPE HEV.
  2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 25V345000 (manufacturer code 25S54).
  3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
  4. Manufacturer hotline: 1-866-436-7332.
  5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA

Component: ENGINE
Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Consequence: An engine compartment fire increases the risk of injury.
Remedy: Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S54.
Notes:

High risk Campaign 25V372000 · announced 03/06/2025 (1 years ago)

11. Engine

What's wrong, in plain English: Engine problems range from stalling to fire. The cylinder head may have been improperly manufactured, which can cause the ball plugs to fail, resulting in an oil leak.

What could happen: An oil leak can result in loss of drive power, increasing the risk of a crash. In addition, an oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.

The fix: Dealers will replace the cylinder head assembly as necessary, free of charge. Owner notification letters were mailed August 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S61.

What to do

  1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 ESCAPE HEV.
  2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 25V372000 (manufacturer code 25S61).
  3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
  4. Manufacturer hotline: 1-866-436-7332.
  5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA

Component: ENGINE
Summary: Ford Motor Company (Ford) is recalling certain 2023-2025 Escape, and 2025 Bronco Sport vehicles. The cylinder head may have been improperly manufactured, which can cause the ball plugs to fail, resulting in an oil leak.
Consequence: An oil leak can result in loss of drive power, increasing the risk of a crash. In addition, an oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Remedy: Dealers will replace the cylinder head assembly as necessary, free of charge. Owner notification letters were mailed August 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S61.
Notes:

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Owner complaints filed with NHTSA

24complaints
2crashes
0fires
2injuries
0deaths

Most complained-about parts: Electrical system (12), Unknown Or Other (7), Forward Collision Avoidance (5), Engine (3), Lane Departure (2).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.

Read recent complaints (8)

10/13/2026 · Unknown Or Other
While Driving Vehicle with Lane Keeping Assistance Activated the vehicle will not stay in the lane. It keeps pulling to either left or right past the white or yellow lines. I took vehicle to dealership they checked system and found no problem. Hence I do not use the system. The safety risk is a possible head on collision with on coming vehicles. No warning…

08/31/2026 · Electrical system
After incomplete over-the-air (OTA) update instrument panel cluster (IPC) fails to illuminate and only chimes when powered. Vehicle drives normally, but no speed, fuel, warning telltales shown to the driver. Safety issue as the driver is not informed of this critical vehicle information.

06/17/2025 · Unknown Or Other
Ear piercing sound coming from what appears to be the stereo speaker system. It was so loud it felt like it blew out my ear drums by the time I got it turned off. Days later my ears are still ringing with intermittent headaches. I have scheduled a warranty service with the local ford dealership. There was no warning and started as soon as I started th…

05/21/2025 · Unknown Or Other
Bad battery. Yes, the dealership did replace the 12V battery, however since I do not drive often, and not 60 miles a day. I was advised to install a battery maintainer, which I should have been told at the time of purchase. However, how inconvenient as I will have a power cord in the driveway, and I would have to connect and disconnect the battery mainta…

04/28/2025 · Electrical system
The contact owns a 2023 Ford Escape Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle suddenly switched from hybrid to gasoline and started to lose motive power. The contact pulled over to the shoulder of the roadway, where the failure persisted. There were no warning lights illuminated. The vehicle was not taken to the deal…

02/05/2025 · Forward Collision Avoidance
The lane keeping system in my 2023 ford escape hybrid platinum keeps me too far to the left. When driving the lane keeping system keeps me too close to the center lane marker. I believe it is a potential safety issue for my car to be so close to the left side lane marker, often with the edge of my rear view mirror only inches from the left side lane marker.…

12/28/2024 · Electrical system
It seems to be the hybrid battery, it does not hold a charge, our safety or others are not affected it is the hassle of having to jump start your vehicle when it happens. This is a 2023 Escape Hybrid. The dealer had it towed and tried to figure it out but could not. They said that Ford is aware of the problem but have no fix. So we have been charged for th…

12/27/2024 · Unknown Or Other
Popping sound coming under body around gas tank and hybrid battery. Dealerships knows the problem but has not come up a solution to resolve it. They know it’s most common problem with 2020 to 2024 models. The noise is big deal that u can hear it over the radio. I fear that will fall off and cause accidents or hurt someone’s. The problem start when you go p…

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