2020 RAM Promaster City recalls & complaints

1. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.

What could happen: The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.

The fix: FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 PROMASTER CITY.
2. Book a repair at any authorized RAM dealer. Quote NHTSA campaign 21V147000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Lights

What's wrong, in plain English: Headlights, tail lights or turn signals may not work, making the car hard to see. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

What could happen: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.

The fix: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 PROMASTER CITY.
2. Book a repair at any authorized RAM dealer. Quote NHTSA campaign 21V728000 (manufacturer code Y71).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-853-1403.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Body / structure (1).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.