2024 Ford Explorer Hev recalls & complaints

1. Hybrid / EV system

What's wrong, in plain English: High-voltage battery or drive system. 3L Hybrid engines. The 12-Volt battery cable may chafe against the Belt-integrated Starter Generat (BiSG) and short circuit.

What could happen: A short circuit increases the risk of a fire.

The fix: Dealers will install a tie strap between the battery cable and high voltage cable, free of charge. Owner notification letters were mailed November 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S61.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EXPLORER HEV.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 24V685000 (manufacturer code 24S61).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-866-436-7332.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Equipment

What's wrong, in plain English: A part or accessory supplied with the vehicle. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

What could happen: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.

The fix: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EXPLORER HEV.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 24V852000 (manufacturer code 24C39).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-866-436-7332.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Seats

What's wrong, in plain English: Seat frames, adjusters or child-seat anchors. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.

What could happen: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.

The fix: Dealers will inspect the second-row seat switch, and replace the bezel around the switch as necessary, free of charge. Owner notification letters were mailed August 7, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S67.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EXPLORER HEV.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 25V393000 (manufacturer code 25S67).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-866-436-7332.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Backup camera

What's wrong, in plain English: The rear camera may not show an image when reversing. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

What could happen: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.

The fix: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EXPLORER HEV.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 25V442000 (manufacturer code 25S72).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-866-436-7332.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

5. Trailer Hitches

What's wrong, in plain English: A vehicle part that may fail. The trailer hitch assembly bolts may be loose.

What could happen: While towing a trailer, loose trailer hitch bolts can cause a loss of vehicle handling and control, or cause the trailer to detach. Either of these conditions can increase the risk of a crash.

The fix: Dealers will inspect and tighten the trailer hitch bolts, or replace them as necessary, free of charge. Owner notification letters were mailed October 29, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA3. Vehicle Identification Numbers (VINs) involved in this rec…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EXPLORER HEV.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 25V687000 (manufacturer code 25SA3).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-866-436-7332.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

6. Engine

What's wrong, in plain English: Engine problems range from stalling to fire. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

What could happen: An electrical short circuit can increase the risk of a fire.

The fix: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notif…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EXPLORER HEV.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 26V012000 (manufacturer code 25SA4).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-866-436-7332.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

7. Backup camera

What's wrong, in plain English: The rear camera may not show an image when reversing. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

What could happen: An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

The fix: Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became sea…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EXPLORER HEV.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 26V123000 (manufacturer code 26C11).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-866-436-7332.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

8. Seat belts

What's wrong, in plain English: Seat belts may not hold you in a crash. The seat belt anchor bolts at the second-row outer seating positions may be improperly secured.

What could happen: A loose seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.

The fix: Dealers will inspect the second-row outer seat belt lower anchor bolts and replace or repair them as necessary, free of charge. Owner notification letters were mailed March 30, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C18. Vehicle Identification Numbers (VINs…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EXPLORER HEV.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 26V159000 (manufacturer code 26C18).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-866-436-7332.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

9. Transmission / drivetrain

What's wrong, in plain English: The parts that send engine power to the wheels. Failure can mean a sudden loss of power or the car rolling away. 3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.

What could happen: A park system that is damaged may not shift into "PARK," resulting in a vehicle rollaway and increasing the risk of injury or crash.

The fix: Dealers will inspect for park system damage and replace the park system components as necessary, free of charge. Owner notification letters were mailed June 24, 2026. Owners may contact customer service at 1-866-436-7332. Ford's number for this recall is 26S39. Vehicle Identification Numbers (VINs) involved in this re…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EXPLORER HEV.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 26V371000 (manufacturer code 26S39).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-866-436-7332.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

10. Seats

What's wrong, in plain English: Seat frames, adjusters or child-seat anchors. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, tipping, or sliding unexpectedly.

What could happen: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing the risk of injury.

The fix: Dealers will inspect and replace the bezel around the switch as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters explaining the safety risk were mailed August 19, 2026. Additional letters will be sent once…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EXPLORER HEV.
2. Book a repair at any authorized Ford dealer. Quote NHTSA campaign 26V451000 (manufacturer code 26S52).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-866-436-7332.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Unknown Or Other (2), Forward Collision Avoidance (1), Body / structure (1), Electrical system (1), Steering (1).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.