2020 Freightliner Business Class M2 recalls & complaints

1. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine stall.

What could happen: A engine stall may increase the risk of a crash.

The fix: DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The recall began October 5, 2020. Owners may contact DTNA customer serv…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 20V466000 (manufacturer code FL-858).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Transmission / drivetrain

What's wrong, in plain English: The parts that send engine power to the wheels. Failure can mean a sudden loss of power or the car rolling away. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.

What could happen: If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.

The fix: DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. DTNA issued owners an interim notification on August 7, 2019. The recall began September 10, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-81…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 19V443000 (manufacturer code FL-817).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Engine

What's wrong, in plain English: Engine problems range from stalling to fire. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without any prior warning.

What could happen: An engine stall can increase the risk of a crash.

The fix: DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional hardware. All repairs will be performed free of charge. The recall bega…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 20V527000 (manufacturer code FL-860).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Lights

What's wrong, in plain English: Headlights, tail lights or turn signals may not work, making the car hard to see. The rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the road. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

What could happen: The vehicle's rearward visibility may be reduced, increasing the risk of a crash.

The fix: DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 20V214000 (manufacturer code FL848).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

5. Fuel system

What's wrong, in plain English: Fuel lines, tank or pump. Fuel problems usually mean a leak, and leaks mean fire risk. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

What could happen: A fuel leak in the presence of an ignition source increases the risk of a fire.

The fix: Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 21V326000 (manufacturer code FL-886).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

6. Transmission / drivetrain

What's wrong, in plain English: The parts that send engine power to the wheels. Failure can mean a sudden loss of power or the car rolling away. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.

What could happen: If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.

The fix: DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. The recall began May 12, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-846.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 20V176000 (manufacturer code FL-846).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

7. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The brake caliper mounting bolts may have been insufficiently tightened.

What could happen: Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.

The fix: DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 20V127000 (manufacturer code FL-845).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

8. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The brake drum may contact the hub assembly, causing the brake drum to crack.

What could happen: A cracked brake drum can cause a loss of brake function and increase the risk of a crash.

The fix: All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 22V118000 (manufacturer code FL-920).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

9. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruise Control (ACC) braking event.

What could happen: Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.

The fix: Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 16, 2023. DTNA's number for this…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 22V817000 (manufacturer code FL-958).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

10. Wheels / tires

What's wrong, in plain English: A wheel or tire can fail while driving. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

What could happen: Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.

The fix: Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 22V919000 (manufacturer code FL-962).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

11. Suspension

What's wrong, in plain English: Parts can break and cause loss of control. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.

What could happen: A loss of vehicle control increases the risk of a crash.

The fix: Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 25V760000 (manufacturer code F1027).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

12. Engine

What's wrong, in plain English: Engine problems range from stalling to fire. The engine protection and inducement software may cause the engine to shut down unexpectedly.

What could happen: An unexpected engine shutdown can delay emergency responders and increase the risk of injury.

The fix: Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 24V924000 (manufacturer code F1012).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Unknown Or Other (8).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.