2023 Freightliner Business Class M2 recalls & complaints

1. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. The u-joint pinch bolt on the steering shaft may become detached, which can cause a loss of steering control.

What could happen: Loss of steering control can increase the risk of a crash.

The fix: Dealers will inspect and repair the joint, as necessary, free of charge. Owner notification letters are expected to be mailed august 1, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-937.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 22V394000 (manufacturer code FL-937).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Engine

What's wrong, in plain English: Engine problems range from stalling to fire. The engine control module (ECM) may experience an internal short-circuit, which can result in an unexpected engine shut down.

What could happen: Unexpected engine shut down can increase the risk of a crash.

The fix: Cummins will replace the ECM, free of charge. Owner notification letters are expected to be mailed September 26, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-949.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 22V554000 (manufacturer code FL-949).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Wheels / tires

What's wrong, in plain English: A wheel or tire can fail while driving. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

What could happen: Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.

The fix: Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 22V919000 (manufacturer code FL-962).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Electronic Stability Control (esc)

What's wrong, in plain English: A vehicle part that may fail. The vehicle is equipped with an electronic stability control system and tire combination that may understeer during a J-turn. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 136, "Electronic Stability Control Systems on Heavy Vehicles."

What could happen: Understeering during a J-turn may increase the risk of a crash.

The fix: DTNA will replace the tires, free of charge. Owner notification letters were mailed June 19, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL971.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 23V299000 (manufacturer code FL971).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

5. Forward Collision Avoidance

What's wrong, in plain English: A vehicle part that may fail. Daimler Trucks North America, LLC (DTNA) is recalling certain 2024-2025 Freightliner 108SD, 2022-2025 Freightliner 114SD, Freightliner Business Class M2, 2025 Freightliner eM2, 2020-2025 Western Star 49X, 2021-2025 Western Star 47X, and 2022-2025 Western Star 57X vehicles that may be upfitted with a body lighting interface controller and replacement brake lights. The brake lights may not illuminate when the brakes a…

What could happen: Brake lights that fail to illuminate can fail to indicate to other drivers that the vehicle is slowing down, increasing the risk of a crash.

The fix: Dealers will update the ABA software, free of charge. Owner notification letters were mailed October 24, 2024. Owners may contact DTNA customer service at 800-745-8000. DTNA's number for this recall is F1009.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 24V668000 (manufacturer code F1009).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

6. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. Welds may crack and fail, allowing the Intermediate steering shaft assembly to detach from the steering column.

What could happen: A steering shaft that detaches can result in a loss of steering, increasing the risk of a crash.

The fix: Fontaine Modification will replace the intermediate steering shaft, free of charge. Owner notification letters are expected to be mailed September 3, 2025. Owners may contact Fontaine Modification customer service at 1-800-366-8246.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 25V504000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-366-8246.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

7. Suspension

What's wrong, in plain English: Parts can break and cause loss of control. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.

What could happen: A loss of vehicle control increases the risk of a crash.

The fix: Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 25V760000 (manufacturer code F1027).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

8. Fuel system

What's wrong, in plain English: Fuel lines, tank or pump. Fuel problems usually mean a leak, and leaks mean fire risk. The remote fuel filter hoses may separate from the fitting, causing a fuel leak and an engine stall.

What could happen: A fuel leak in the presence of an ignition source increases the risk of a fire. An engine stall increases the risk of a crash.

The fix: Cummins will replace the fuel hoses, free of charge. Owner notification letters are expected to be mailed November 20, 2026. Owners may contact DTNA customer service at 1-800-547-0712 or Cummins customer service at 1-800-286-6467. DTNA's number for this recall is F1042.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2023 BUSINESS CLASS M2.
2. Book a repair at any authorized Freightliner dealer. Quote NHTSA campaign 26V660000 (manufacturer code F1042).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-547-0712.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Unknown Or Other (1).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.