2024 Kia Ev9 recalls & complaints
Source: NHTSA, updated daily. Last checked 2026-10-18. Recalls apply to specific VINs — run your VIN to confirm.
7 safety recalls, most serious first
1. Transmission / drivetrain
What's wrong, in plain English: The parts that send engine power to the wheels. Failure can mean a sudden loss of power or the car rolling away. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
What could happen: A loss of drive power or differential lock up can increase the risk of a crash.
The fix: Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EV9.
- Book a repair at any authorized Kia dealer. Quote NHTSA campaign 24V271000 (manufacturer code SC308).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-333-4542.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Summary: Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Consequence: A loss of drive power or differential lock up can increase the risk of a crash.
Remedy: Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
2. Seat belts
What's wrong, in plain English: Seat belts may not hold you in a crash. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
What could happen: A seat belt retractor that does not operate as intended increases the risk of injury in a crash.
The fix: Dealers will replace the front passenger seat belt assembly, free of charge. Owner notification letters were mailed June 5, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC312.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EV9.
- Book a repair at any authorized Kia dealer. Quote NHTSA campaign 24V338000 (manufacturer code SC312).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-333-4542.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: SEAT BELTS:FRONT:RETRACTOR
Summary: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Consequence: A seat belt retractor that does not operate as intended increases the risk of injury in a crash.
Remedy: Dealers will replace the front passenger seat belt assembly, free of charge. Owner notification letters were mailed June 5, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC312.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
3. Body / structure
What's wrong, in plain English: Body panels, frame, doors, hood, trunk or latches. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
What could happen: A headliner with inadequate impact protection increases the risk of injury during a crash.
The fix: Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EV9.
- Book a repair at any authorized Kia dealer. Quote NHTSA campaign 24V400000 (manufacturer code SC317).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-333-4542.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: STRUCTURE:INTERIOR PANELS:CEILING
Summary: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Consequence: A headliner with inadequate impact protection increases the risk of injury during a crash.
Remedy: Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
4. Brakes
What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
What could happen: A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash.
The fix: Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EV9.
- Book a repair at any authorized Kia dealer. Quote NHTSA campaign 24V693000 (manufacturer code SC324).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-333-4542.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE
Summary: Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Consequence: A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash.
Remedy: Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
5. Electrical system — software update
What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
What could happen: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
The fix: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EV9.
- This recall may be fixed by an over-the-air software update. Check the car's screen or app before booking a dealer visit.
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-333-4542.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Consequence: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
6. Electrical system
What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. The high voltage battery cells may contain misaligned electrodes, which can lead to a fire while parked or driving.
What could happen: A fire increases the risk of injury.
The fix: Owners are advised to park outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will replace the high voltage battery system assembly, free of charge. Owner notification letters are expected to be mailed August 7, 2026. Owners may contact Kia customer…
What to do
- Park outside, away from houses, garages and other cars — there is a fire risk even when the vehicle is off.
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EV9.
- Book a repair at any authorized Kia dealer. Quote NHTSA campaign 26V431000 (manufacturer code SC375).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-333-4542.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Summary: Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 and 2024 EV9 vehicles. The high voltage battery cells may contain misaligned electrodes, which can lead to a fire while parked or driving.
Consequence: A fire increases the risk of injury.
Remedy: Owners are advised to park outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will replace the high voltage battery system assembly, free of charge. Owner notification letters are expected to be mailed August 7, 2026. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC375. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 17, 2026.
Notes:
7. Seats
What's wrong, in plain English: Seat frames, adjusters or child-seat anchors. The second- and third-row seat mounting bolts may be missing.
What could happen: Seats without mounting bolts may not properly restrain an occupant, increasing the risk of injury.
The fix: Dealers will inspect and install mounting bolts as necessary free of charge. Owner notification letters were mailed January 24, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC329.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2024 EV9.
- Book a repair at any authorized Kia dealer. Quote NHTSA campaign 24V962000 (manufacturer code SC329).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-333-4542.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: SEATS:CRITICAL FASTENERS
Summary: Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
Consequence: Seats without mounting bolts may not properly restrain an occupant, increasing the risk of injury.
Remedy: Dealers will inspect and install mounting bolts as necessary free of charge. Owner notification letters were mailed January 24, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC329.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Useful for owners
- OBD2 code reader — see what the car's computer is reporting
- Compact car fire extinguisher
- Portable jump starter
- 2024 Kia Ev9 owner's manual
Owner complaints filed with NHTSA
Most complained-about parts: Electrical system (102), Unknown Or Other (39), Forward Collision Avoidance (24), Suspension (21), Lane Departure (20).
Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.
Read recent complaints (8)
10/01/2026 · Backup camera
On September 10, 2026, while driving my Kia EV9 on a public roadway, I experienced a suspected unintended and excessive activation of the vehicle's collision-avoidance/automatic emergency braking system. I was traveling straight in my lane when another vehicle approached from the right side and crossed/moved into the roadway ahead. The other vehicle continu…
08/28/2026 · Unknown Or Other
Beginning sometime after purchase, our 2024 Kia EV9 (VIN: [XXX]) developed a recurring failure of the multimedia display system (head unit). The screen goes completely dark after approximately 5 minutes of drive time and only restores after a full vehicle restart. This failure occurred approximately 10 to 14 times before we brought the vehicle in for servic…
08/21/2026 · Seat belts
The contact owns a 2024 Kia EV9. The contact stated that while attempting to release the rear seat belt to install a child safety seat, a significant amount of effort was required. The contact stated that after struggling with the seat belts over several months of use, the seat belt became fully jammed and no longer was able to be extended. The dealer was n…
08/05/2026 · Brakes
When I started the car up, I noticed a little bit of chattering on the brake pedal, which seemed very unusual. I drove the car forward a little bit and then all of a sudden, all these lights displays and stop vehicle and check brake system now message showed up. The car was very sluggish to drive and had almost no brake pressure. I was able to drive it out…
06/16/2026 · Wheels / tires
For several weeks the car has felt out of balance and I had it in the shop once to be balanced. The balance felt it lasted a very short time. I took the car in today to be checked out and the passenger rear tire couldn’t hold a balance. Mechanic removed tire and the interior sound deadening foam had detached on greater than 50% of the diameter of the tire.…
06/13/2026 · Seats
When making left turn or going over bumps, driver seat pops and feel shifted.
05/29/2026 · Wheels / tires
What component or system failed or malfunctioned, and is it available for inspection upon request? Two components failed simultaneously: (1) the rear passenger side tire experienced a catastrophic blowout while traveling at 65 MPH on the highway, and (2) the Tire Pressure Monitoring System (TPMS) failed to detect or warn of any tire pressure abnormality bef…
05/29/2026 · Unknown Or Other
What component or system failed or malfunctioned, and is it available for inspection upon request? Tire Pressure Monitoring System (TPMS) failed to detect or warn of any tire pressure abnormality before or after the blowout. Following the blowout, the vehicle’s diagnostics screen displayed “All Systems OK” while the instrument cluster simultaneously showed…