2020 Mercedes-Benz Metris Passenger recalls & complaints

1. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

What could happen: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

The fix: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 METRIS PASSENGER.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 21V055000 (manufacturer code VSXHERMPOS).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.

What could happen: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.

The fix: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall i…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 METRIS PASSENGER.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 19V715000 (manufacturer code VS2SITZAB).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.

What could happen: The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.

The fix: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2B…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 METRIS PASSENGER.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 20V729000 (manufacturer code VS2BREMPOS).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.

What could happen: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.

The fix: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 METRIS PASSENGER.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 22V066000 (manufacturer code VS2BE42BRE).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

5. Fuel system

What's wrong, in plain English: Fuel lines, tank or pump. Fuel problems usually mean a leak, and leaks mean fire risk. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.

What could happen: A fuel leak in the presence of an ignition source can increase the risk of a fire.

The fix: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 METRIS PASSENGER.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 22V134000 (manufacturer code VS2KRAUCH).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

6. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

What could happen: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

The fix: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 METRIS PASSENGER.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 25V463000 (manufacturer code VS2GARPIN).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

7. Airbags

What's wrong, in plain English: The airbag system — the part that is supposed to protect you in a crash. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.

What could happen: An air bag that does not deploy as intended increases the risk of injury in a crash.

The fix: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 METRIS PASSENGER.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 26V070000 (manufacturer code VS2KORSRS).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

8. Electrical system — software update

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

What could happen: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

The fix: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2020 METRIS PASSENGER.
2. This recall may be fixed by an over-the-air software update. Check the car's screen or app before booking a dealer visit.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Wheels / tires (2), Steering (2), Electrical system (2), Unknown Or Other (2).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.