2017 Mercedes-Benz Metris recalls & complaints

1. Transmission / drivetrain

What's wrong, in plain English: The parts that send engine power to the wheels. Failure can mean a sudden loss of power or the car rolling away. The drive shaft securing bolts may loosen at the automatic transmission flange.

What could happen: If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.

The fix: DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 18V497000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

What could happen: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

The fix: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 21V055000 (manufacturer code VSXHERMPOS).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.

What could happen: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.

The fix: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall i…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 19V715000 (manufacturer code VS2SITZAB).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assi…

What could happen: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.

The fix: DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 19V290000 (manufacturer code VS2SCHRALU).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

5. Fuel system

What's wrong, in plain English: Fuel lines, tank or pump. Fuel problems usually mean a leak, and leaks mean fire risk. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.

What could happen: A fuel leak in the presence of an ignition source can increase the risk of a fire.

The fix: DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 18V837000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

6. Transmission / drivetrain

What's wrong, in plain English: The parts that send engine power to the wheels. Failure can mean a sudden loss of power or the car rolling away. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.

What could happen: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.

The fix: DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 18V335000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

7. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. These vehicles have electrical power steering control units with improperly welded contact pins.

What could happen: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.

The fix: DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 17V595000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

8. Suspension

What's wrong, in plain English: Parts can break and cause loss of control. The front axle wheel bearings may not have been correctly seated possibly resulting in a front wheel detaching.

What could happen: The loss of a front wheel would increase the risk of a crash.

The fix: DVUSA will notify owners, and dealers will inspect the front axle wheel bearing retaining rings, correcting their position as necessary, free of charge. The recall began on December 15, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 17V651000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

9. Lane Departure

What's wrong, in plain English: A vehicle part that may fail. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.

What could happen: If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.

The fix: DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 17V148000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

10. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.

What could happen: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.

The fix: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 22V066000 (manufacturer code VS2BE42BRE).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

11. Backup camera

What's wrong, in plain English: The rear camera may not show an image when reversing. A defective memory chip in the rearview camera may cause the display image to freeze.

What could happen: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.

The fix: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 22V099000 (manufacturer code VS2RU54KAM).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

12. Fuel system

What's wrong, in plain English: Fuel lines, tank or pump. Fuel problems usually mean a leak, and leaks mean fire risk. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.

What could happen: A fuel leak in the presence of an ignition source can increase the risk of a fire.

The fix: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 22V134000 (manufacturer code VS2KRAUCH).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

13. Wheels / tires

What's wrong, in plain English: A wheel or tire can fail while driving. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."

What could happen: An overloaded vehicle may cause tire failure, increasing the risk of a crash.

The fix: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 22V482000 (manufacturer code VS2LASTRE).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

14. Airbags

What's wrong, in plain English: The airbag system — the part that is supposed to protect you in a crash. The affected vehicles have a passenger air bag that may have been manufactured with an incorrect Tether Activation Unit (TAU). As a result, in the event of a crash necessitating deployment of the passenger frontal air bag, the air bag may not vent properly.

What could happen: An improperly vented air bag may not protect the front passenger as expected, increasing the risk of injury.

The fix: DVUSA will notify owners, and authorized Mercedes-Benz Sprinter dealers will replace the front passenger air bag, free of charge. The recall began February 8, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2017 METRIS.
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 16V935000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Wheels / tires (18), Steering (5), Unknown Or Other (4), Backup camera (3), Electrical system (2).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.