2019 Mercedes-Benz Sprinter (vs30) recalls & complaints

1. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. The steering shaft that connects to the steering gear may disconnect without warning.

What could happen: The steering shaft disconnecting from the steering gear can cause a sudden loss of steering control, increasing risk of a crash.

The fix: Daimler Vans will notify owners, advising them to stop driving the vehicle immediately. Dealers will inspect the bolts connecting the steering shaft to the steering gear, fully tightening and/or adjusting them, as necessary, free of charge. The recall began February 15, 2019. Owners may contact Daimler Van's custome…

What to do

1. Do not drive this vehicle until the recall repair is done. The manufacturer has told owners to park it.
2. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
3. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 19V070000 (manufacturer code 2019010006).
4. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
5. Manufacturer hotline: 1-800-367-6372.
6. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Equipment

What's wrong, in plain English: A part or accessory supplied with the vehicle. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.

What could happen: If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.

The fix: DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ZUSCHI.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 19V908000 (manufacturer code VS3ZUSCHI).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Lights

What's wrong, in plain English: Headlights, tail lights or turn signals may not work, making the car hard to see. The lights may not illuminate, despite the rear fog light switch being turned on.

What could happen: The lack of functioning rear fog lamps prevents the enhanced visibility of the vehicle to other drivers on the road, increasing the risk of crash.

The fix: DVUSA will notify owners, and dealers will update the software settings of the control unit body controller, free of charge. The recall began April 18, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 19V121000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Equipment

What's wrong, in plain English: A part or accessory supplied with the vehicle. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.

What could happen: If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.

The fix: DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA cust…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 20V756000 (manufacturer code VS3PRIDIBA).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

5. Equipment

What's wrong, in plain English: A part or accessory supplied with the vehicle. The VIN number listed on the vehicle's dash board, certification label, and body-in-white do not match. As such, this vehicle fails to comply with the requirements of 49 CFR Part 567, "Certification."

What could happen: The consumer may not receive information about open safety-recall campaigns, increasing the risk of injury, a crash, or fire.

The fix: DVUSA will notify the owner, and a dealer will replace the VIN listed on the vehicle's dash board and certification label, free of charge. The recall began May 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VINCHA.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 21V237000 (manufacturer code VS3VINCHA).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

6. Airbags

What's wrong, in plain English: The airbag system — the part that is supposed to protect you in a crash. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

What could happen: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.

The fix: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 24, 2020. Owners may contact DVUSA customer service at 1-877-7…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 20V322000 (manufacturer code VS3DREHSIK).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

7. Fuel system

What's wrong, in plain English: Fuel lines, tank or pump. Fuel problems usually mean a leak, and leaks mean fire risk. The affected Sprinter vehicles from platform 907 (VS30) might have an open port on the fuel delivery module (fuel pump).

What could happen: An open port on the fuel pump module may result in fuel leaking onto the roadway, increasing the risk of a crash.

The fix: DVUSA will notify owners, and dealers will check for the additional nozzle on the fuel pump and install a closure onto the nozzle as needed, free of charge. The recall began September 18, 2020. Owners may contact DVUSA customer service at 1-800-367-6372. MBUSA's number for this recall is VS3KRASTUF.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 20V453000 (manufacturer code VS3KRASTUF).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-367-6372.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

8. Equipment

What's wrong, in plain English: A part or accessory supplied with the vehicle. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

What could happen: If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.

The fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAUTOP.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 20V180000 (manufacturer code VS3BAUTOP).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

9. Electronic Stability Control (esc)

What's wrong, in plain English: A vehicle part that may fail. The Electronic Stability Control (ESP) software was not updated for vehicles with a higher center of gravity.

What could happen: The ESP may not respond as intended during certain driving scenarios, increasing the risk of a crash.

The fix: Dealers will update the software, free of charge. Owner notification letters were mailed on July 2, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HOLAPLI.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 21V360000 (manufacturer code VS3HOLAPLI).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

10. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.

What could happen: A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.

The fix: DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 21V241000 (manufacturer code NV3LETULPX).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

11. Brakes

What's wrong, in plain English: Anything that slows the car down. Treat brake recalls as urgent. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

What could happen: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

The fix: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect and replace the brake hoses, as necessary. Additionally, the fender liners will be modified. All services will be performed free of charge. The recall began May 8, 2020. Owners may contact DVUSA customer service at 1-877-762-…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 20V181000 (manufacturer code VS3BRADVER).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

12. Suspension

What's wrong, in plain English: Parts can break and cause loss of control. The chassis may be missing the additional stabilization required for its cargo capacity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

What could happen: If the vehicle is operated without the additional stabilization, vehicle handling could be affected, increasing the risk of a crash.

The fix: DVUSA will notify owners, and dealers will upgrade the chassis by replacing the stabilizer bar on the front axle and replacing shock absorbers and installing a stabilizer bar on the rear axle, free of charge. DVUSA issued owners an interim notification on September 18, 2020. The recall began October 1, 2020. Owners…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 20V427000 (manufacturer code VS3FAHRBA).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

13. Suspension — fix not yet available

What's wrong, in plain English: Parts can break and cause loss of control. The incorrect leaf spring shims may have been installed between the rear axle and the leaf springs possibly affecting the vehicle's handling. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

What could happen: The incorrect leaf spring shims may negatively affect vehicle handling, increasing the risk of a crash.

The fix: DVUSA will notify owners, and dealers will replace the leaf spring shims on both sides, renew the spring brackets, check the rubber buffers for wear, renewing them if necessary, and adjust the headlamps, free of charge. The manufacturer has not yet provided a schedule for recall notification. DVUSA issued owners an…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. The fix is not available yet. Register your contact details with the dealer so they call you when parts arrive.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

14. Visibility (wipers / glass)

What's wrong, in plain English: You may not be able to see the road clearly. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.

What could happen: A wiring harness that overheats increases the risk of a fire.

The fix: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Owner notification let…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2019 SPRINTER (VS30).
2. Book a repair at any authorized Mercedes-Benz dealer. Quote NHTSA campaign 23V100000 (manufacturer code 8297010).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-877-762-8267.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Unknown Or Other (1), Brakes (1), Engine (1), Electrical system (1), Trailer Hitches (1).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.