2021 Toyota Avalon recalls & complaints
Source: NHTSA, updated daily. Last checked 2026-10-18. Recalls apply to specific VINs — run your VIN to confirm.
2 safety recalls, most serious first
1. Airbags
What's wrong, in plain English: The airbag system — the part that is supposed to protect you in a crash. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
What could happen: In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
The fix: Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 AVALON.
- Book a repair at any authorized Toyota dealer. Quote NHTSA campaign 20V734000 (manufacturer code 20TB17/20TA17).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-331-4331.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: AIR BAGS:FRONTAL
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
Remedy: Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
2. Airbags
What's wrong, in plain English: The airbag system — the part that is supposed to protect you in a crash. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
What could happen: An air bag that does not deploy during a crash increases the risk of injury.
The fix: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota custome…
What to do
- Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 AVALON.
- Book a repair at any authorized Toyota dealer. Quote NHTSA campaign 23V865000 (manufacturer code 23TB15/23TA15 Lexus 23LB03/23LA03).
- The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
- Manufacturer hotline: 1-800-331-4331.
- Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.
Official wording from NHTSA
Component: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Useful for owners
Owner complaints filed with NHTSA
Most complained-about parts: Airbags (12), Engine (4), Vehicle Speed Control (3), Forward Collision Avoidance (2), Brakes (2).
Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.
Read recent complaints (8)
04/09/2026 · Airbags
We have received a recall for the sensors and airbag on our car back in December of 2023. Every time we call the dealership they tell us they can't get a send because the parts are not available. I cannot seem to get any movement with this. I've tried to contacting Toyota corporate but their website leaves much to be desired to contact anybody about this. S…
11/14/2025 · Airbags
The contact owns a 2021 Toyota Avalon. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was intermittently illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a rea…
08/05/2025 · Airbags
There is no remedy available to fix the OCS sensor in front passenger seat of our 2021 Toyota Avalon. We are scared to drive it. What are our options since Toyota will not help.
08/04/2025 · Airbags
My vehicle is under Safety Recall 23V865 (Toyota dealer reference 23TB15) due to potentially defective Occupant Classification System (OCS) sensors in the front passenger seat, which may prevent the airbag from deploying properly. The recall was issued in December 2023, and as of August 2025, there is still no available remedy. Toyota originally estimated a…
05/07/2025 · Vehicle Speed Control
Cruise control stopped working while driving interstate speed. Would not work and all lights on dashboard came on . Proceeded to Nearest dealership and was informed that I needed a brake switch. Did not fix the problem. Have been informed that I need a wiring harness! About to spend a total of 400.00
04/15/2025 · Airbags
The contact owns a 2021 Toyota Avalon. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were…
03/08/2025 · Airbags
SAFETY DEFECT IN FRONT PASSENGER SEAT NOT REMEDIED IN OVER ONE YEAR. TOYOTA IS CLEARLY NOT GOING TO FIX SAFETY PROBLEM AS IT WILL COST MORE TO REMEDY THAN THE COST OF DEATHS AND INJURIES.
03/06/2025 · Airbags
I am writing to formally express my deep concern and dissatisfaction regarding the unresolved airbag recall on my 2021 Toyota Avalon. It has now been over a year since this recall was issued, and despite my repeated efforts to resolve the issue, Toyota has yet to provide a viable solution. This delay has left me feeling unsafe, not only for myself but also…