2021 Volkswagen Id.4 recalls & complaints

1. Steering

What's wrong, in plain English: If steering fails you can lose control of the car. Volkswagen Group of American, Inc. (Volkswagen) is recalling one 2021 ID.4 vehicle. The steering gear may have an incorrectly assembled or missing drive bushing.

What could happen: An incorrectly assembled or missing drive bushing may cause a loss of steering control, increasing the risk of a crash.

The fix: A dealer will replace the steering gear, free of charge. Owner notification letters were mailed November 5, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 48Q7.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 ID.4.
2. Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 21V852000 (manufacturer code 48Q7).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-893-5298.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

2. Seat belts

What's wrong, in plain English: Seat belts may not hold you in a crash. Incorrect rear outboard seat belt assemblies without an automatic locking retractor (ALR) function may have been installed, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

What could happen: An unsecured child restraint system can increase the risk of injury during a crash.

The fix: Dealers will inspect, and replace as necessary, the rear outboard seat belt assemblies, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CQ.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 ID.4.
2. Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 21V607000 (manufacturer code 69CQ).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-893-5298.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

3. Seat belts

What's wrong, in plain English: Seat belts may not hold you in a crash. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

What could happen: An unsecured child restraint system can increase the risk of injury during a crash.

The fix: Dealers will inspect, and replace as necessary, the middle-rear seat belt assemblies, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298 and Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69CR (V…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 ID.4.
2. Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 21V606000 (manufacturer code 69CR (VW) and 69CS (Audi)).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-893-5298.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

4. Lights

What's wrong, in plain English: Headlights, tail lights or turn signals may not work, making the car hard to see. Caps were installed on the headlight vertical aim instead of the horizontal aim, allowing for horizontal adjustment of the headlight beam. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

What could happen: Adjusting the horizontal headlight beam can increase glare, reducing visibility for the driver and increasing the risk of a crash.

The fix: Dealers will remove the caps from the vertical aim and install them on the horizontal aim, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 9406.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 ID.4.
2. Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 21V413000 (manufacturer code 9406).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-893-5298.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

5. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. Incorrect soldering of the flexible printed circuit assembled (FPCA), inside the high voltage (HV) battery, may cause an unreliable connection.

What could happen: An unreliable battery connection may cause a stall, increasing the risk of a crash.

The fix: Dealers will replace the battery cell modules, free of charge. Owner notification letters were mailed December 6, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 9302.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 ID.4.
2. Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 22V162000 (manufacturer code 9302).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-893-5298.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

6. Airbags

What's wrong, in plain English: The airbag system — the part that is supposed to protect you in a crash. The passenger air bag may be incorrectly folded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

What could happen: An incorrectly folded air bag may not protect the occupant as intended during a crash, increasing the risk of injury.

The fix: Volkswagen will replace the passenger air bag module, free of charge. Owner notification letters were mailed February 14, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number to this recall is 69EH.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 ID.4.
2. Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 22V858000.
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-893-5298.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

7. Electrical system

What's wrong, in plain English: Wiring, modules, batteries. Short circuits can cause stalls or fires. Software programing may cause the high voltage (HV) battery management control module to restart or the pulse inverter to deactivate.

What could happen: A reset or deactivation may cause a loss of drive power, increasing the risk of a crash.

The fix: Dealers will update the HV battery management control unit and the pulse inverter control unit software, free of charge. Owner notification letters are expected to be mailed March 31, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 97ZZ.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 ID.4.
2. Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 23V040000 (manufacturer code 97ZZ).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-893-5298.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

8. Backup camera

What's wrong, in plain English: The rear camera may not show an image when reversing. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."

What could happen: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.

The fix: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 ID.4.
2. Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 24V344000 (manufacturer code 919A).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-893-5298.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

9. Transmission / drivetrain

What's wrong, in plain English: The parts that send engine power to the wheels. Failure can mean a sudden loss of power or the car rolling away. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."

What could happen: Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.

The fix: Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 ID.4.
2. Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 25V120000 (manufacturer code 97H3).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-893-5298.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

10. Body / structure

What's wrong, in plain English: Body panels, frame, doors, hood, trunk or latches. The affected vehicles may have been manufactured with door handles that allow water to enter the circuit board assembly, which can cause the doors to open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh.

What could happen: A vehicle door that opens unexpectedly while the vehicle is in motion increases the risk of injury.

The fix: Dealers will update the vehicle software, and inspect the door handles as necessary, free of charge. Owner notification letters were mailed March 19, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall are 57J5 and 57J8. This recall was replaced by recall n…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 ID.4.
2. Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 23V312000 (manufacturer code 57J5 and 57J8).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-893-5298.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

11. Body / structure

What's wrong, in plain English: Body panels, frame, doors, hood, trunk or latches. The door handles may allow water to enter the circuit board assembly, which can cause the doors to open unexpectedly.

What could happen: A vehicle door that opens unexpectedly while driving increases the risk of injury.

The fix: Volkswagen dealers will inspect and replace the door handles as necessary, and update the vehicle software, free of charge. Owner notification letters were mailed on December 27, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 57J9. This recall expan…

What to do

1. Check whether your car is affected: enter your 17-digit VIN at nhtsa.gov/recalls. A recall covers specific VINs, not every 2021 ID.4.
2. Book a repair at any authorized Volkswagen dealer. Quote NHTSA campaign 24V651000 (manufacturer code 57J9).
3. The repair is free. By US law, safety recall repairs cost the owner nothing, no matter the car's age or mileage.
4. Manufacturer hotline: 1-800-893-5298.
5. Buying this car used? Ask the seller for proof the recall was completed, or run the VIN yourself before paying.

Owner complaints filed with NHTSA

Most complained-about parts: Electrical system (179), Unknown Or Other (59), Forward Collision Avoidance (40), Brakes (37), Vehicle Speed Control (35).

Complaints are unverified reports from owners. A pattern (many complaints about the same part) matters more than any single one.